Thanks for reaching out to the Community, @samisbelle.

Currently, the option to track time without adding a customer is unavailable. The only is to add a generic customer when tracking time.

We put a value on our customers’ voice when enhancing QuickBooks Time (QB Time) features or adding one. This will help our engineers determine what will work best for our users to make sure they have the best online experience. I recommend letting them know that streamlining the process of tracking time without customers.

Here’s how:

1. In QB Time, tap the Question mark icon in the upper right and choose the Suggest Idea menu.
2. This will open a window that lets you enter your thoughts and feedback.
3. Go to the Idea section and input your product suggestions.
4. Click Send Idea to submit.

 Here's an article that walks you through your options: Submit feedback to QuickBooks Time.

I've added these reference that will guide you on how manage customers and team members in QuickBooks Time:

• Create and manage jobs or customers in QuickBooks Time
• Add QuickBooks Time Team Members, Customers, and Projects into your new QuickBooks Online account

Let us know if you have other concerns by commenting below. We're always right here whenever you have additional questions. Take good care!