Good morning, @JessicaL1972. 

Thanks for joining in on this thread. Let's work together and get this problem handled. 

Let's clarify a few things before going forward and digging deeper into this issue: 

• Can you provide a screenshot of the error that you're receiving? 
• Are you using the web connector to sync or going through the Employees menu and hitting "Enter Time?"

After getting this information together and replying back to me, I'll be able to determine the best solution for your business. Just tap the Reply button when you're ready. I'll be right around the corner!