Good evening, @HaileyGale. 

Thanks for chiming in and letting us know that these steps didn't work for you. 

Since this is the case, I suggest contacting our Customer Support Team. They'll be able to use other tools to closer into your account to see why this is occurring. 

Use this link to locate the direct number so you're able to give them a call right away: Contact QuickBooks Time support. 

Let me know how it goes. It's my priority that you're able to get this fixed as soon as possible. Have a wonderful day!