Hi there, gretchenv.
Since your Activate QB Time option isn't showing up on the Enter Time screen in QuickBooks Desktop, I'd recommend using your Verify Data utility to see if anything needs to be rebuilt.
Here's how:
- Choose Window, then Close All.
- In your top menu bar, go to File.
- Click Utilities.
- Select Verify Data.
After verification's complete, you'll see one of a few possible messages. I've listed each of them and their meanings:
- "QuickBooks detected no problems with your data," - No action is required.
- "Your data has lost integrity," - This indicates that there's data damage in your company file. You'll want to perform a rebuild to correct the problem.
- An error message could display. If so, there might be an article about it. Try searching Intuit's QuickBooks Desktop support site for specific instructions.
If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub:
- Close QuickBooks and download a copy of the utility's most recent version, then run it.
- Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
- Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
- Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.
Please get back with me here and let me know if your Activate QB Time option displays after walking through these steps. I'll be looking forward to hearing back from you. Have a wonderful day!
