Hello Michellebmartin,

Thank you for coming to the Community! As my colleague mentioned above, the best way to deal with this situation is by contacting our QB Time Support so our agent can perform a few steps on our end. In the meantime, we recommend integrating via the web connector until the investigation is fully resolved.

Please let me know how the conversation goes. I will be here to assist you with any questions, as well as my team! Take care.