Greetings, @mjasi. 

Thanks for reaching out to the Community and sharing your experience. 

It's possible that there were some wires crossed when you talked with our support team. They should be able to adjust this for you and your business. 

Let's ensure that you're getting in touch with our QB Time support team. I recommend using the phone number listed on this contact page: Contact QuickBooks Time support. 

You'll need to ask support to globally unassign all customers from employees and prevent auto assign-all. Once you're done, the customers will no longer be required on timesheets. 

If you have any follow up question or concerns, don't hesitate to ask. We're always here to have you back to help get your business running back smoothly. Have a great day!