Hi Ami, you reached out to me in a private message, I responded, and have only heard crickets. Shall we try again? Do you have a status on INV-00254? How can I get a refund for the six weeks I have been without the functionality I am paying for? Today's error message is attached. I considered moving to QBonline, however, only the QB history uploads - not QBTime or QBPayroll. Thank you, Joyce