Hey there, @carlazenis.
Thanks for following the thread and sharing your concerns. Please know that it's our goal to get you back business every step of the way.
I went ahead and checked out your account. I didn't find any reason or errors that would block you from adding employees. With that being said, could you provide a little more details about what happens when you try adding employees? Are you getting an error? Would you mind sharing a screenshot?
On the other hand, while checking your account, I did discover an error message for an employee's payroll items. To resolve this, let's re-sync the payroll items. I've included the steps below.
First, let's have you run an import from QB Time.
- Log in to QuickBooks Online as admin.
- Go to the Employee's profile and click on the edit pencil.
- Reassign that employee different pay item(s) in their profile. Save.
- Afterward, assign the correct one(s) back to them and save.
This will prompt the integration to realize a change was made and it needs to re-sync those fields.
Once you're finished, it's important to run another import within QB Time like before and those payroll items should map.
In the end, check the Payroll Items Mapping Tool to see those pay items. Then you should be able to successfully export their time.
I'll be sure to keep an eye out for your response and look forward to chatting with you soon. Take care and have a wonderful day!
