Good afternoon @kristija. Thank you so much for sharing the details of your experience so far. I regret that you're having so much difficulty getting this issue resolved, and I will do everything I can to help get things on track so that you can run payroll. 

The Investigation that you're currently impacted by, INV-00254, is still in progress, and our engineering team is working hard to get it resolved so that the QuickBooks Desktop integration works seamlessly again with QB Time. Once complete, there won't be any need to use the Web Connector as a workaround. 

In the meantime, I understand that the WC isn't an ideal solution in your case when backing up and restoring QBDT on different devices. 

I'd like to reach out via Private Message to discuss your previous cases further so we can find the best way to move forward. Thank you again, and I look forward to chatting with you there to find a resolution.