Hey there, @wheelsdj.
Thank you for following up with us and letting us know that the steps above aren't working for you.
Let's try turning off the Service Items and Billable settings, then turn them back on again. This way, we can get them reset so the changes can take effect.
Here's how:
- From QuickBooks Time, go to the QuickBooks Online dropdown.
- Choose Preferences.
- Uncheck, then recheck Service Items and ensure that Require Billable on timesheets is also selected.
Now let's see if this is working for you as it should.
I would like to add that I see in your original post that these were grayed out before. If they're still grayed out and you're unable to click on them, could you please provide a screenshot of the preference window, so that I am able to take a look?
Please let me know how it goes in the comments below. I want to ensure we get you back in business. Until then, take care and have a wonderful day!
