I have been on multiple phone calls and chats with QB Desktop support and QB Time Support.  I have mentioned the Investigation 00254.   QB Time keeps saying it is a Desktop Issue, QB Desktop keeps saying it's a QB Time issue.  This has been going on for almost 4 weeks.  This is completely unacceptable.  I am paying for a faulty product and no one at either entity is taking responsibility or has the knowledge to fix it or help with a work around.  This needs a resolution immediately!