Good morning, @KLBrownCPA.
Thanks for joining in on this thread. I never like to hear that our customers had a less than ideal interaction with our Support.
However, there's a resolution that's in progress for the investigation (INV-00254). The best way to get added to the list of affected users and get updates about this issue via email is by getting in touch with our Customer Support Team.
In addition, here are some workarounds that could help:
1 Workaround
- Open QuickBooks Desktop.
- Select the Company menu.
- Choose My Company and sign in at the top right of the window.
2 Workaround
Update QuickBooks Desktop to the latest version and try syncing again.
3 Workaround
Connect via Web Connector. (You'll need support to work with you on these steps)
I know that you didn't get the help you needed before, but I'm confident mentioning the INV specifically will steer support in the right direction and get you set up successfully.
Let me know how the phone call or chat goes if you do get in touch with our support team again. I want to ensure that all of your concerns are addressed so that you're able to get back to running your business. Have a great weekend ahead!
