Thanks for your reply @OJEDA1.

I'm sorry to hear you were disconnected from your support chat today. I know your time is valuable and you have a business to run. In order to get a workaround in place while our team is working on the INV, I recommend reaching out to support one more time. 

They can check all of the particulars of your account and help get a solution for you. 

I'll keep an eye out to make sure you get going!