Hi @GeoAdmin,

I'll point you in the right direction for support with your query.

I suggest you contact our TSheets support. They can provide you an update on the situation of the open investigation (INV-00318)of the issue in question. If you haven't contacted them yet about it, they can add you to the list of our affected users as well. 

Check out this article as well: Add and manage team members in TSheets. It's a detailed guide on how you can manage your team members, along with links to related articles to this subject. 

Direct other questions you may have below. I'll get back to you as soon as I can.