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Replying to:
ArielI
QuickBooks Team

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I completely understand how important it is for your manager to have the right level of access to effectively oversee your team’s time entries and scheduling, and I appreciate the patience you’ve shown while navigating the complexities between QuickBooks Online, Workforce, and QuickBooks Time.

 

For now, I recommend inviting your manager with the Track Time Only role in QuickBooks Online, which specifically allows users to enter and view their own timesheets and reports, but not to manage or approve others’ time. This role is only available in QuickBooks Online companies that are not integrated with QuickBooks Time, because once QuickBooks Time is connected, this limited QBO role is automatically removed to avoid conflicts.

 

I hope this explanation helps clarify why your manager’s access is currently limited and why resending invites or modifying roles in QBO alone cannot resolve the issue. Please know that your efforts to get this right are appreciated, and if you need any assistance, I'll be right here to help. Take care!

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