Let's overcome this challenge together so your employee can regain access to their QuickBooks Workforce account, @DeAnna7990.
The error message they received upon signing in to their Workforce account signifies that the login credentials used aren't associated with an active QuickBooks Time account.
First, let's verify if they can log in to their account on the website. If they're still unable to do so, you can get sign-in tips and troubleshooting by reading this article: Recover your Intuit Account if you can’t sign in.
Since you've already verified the email and phone number used by the employee, I recommend reaching out to our customer support team. This way, they can securely check your account to look into this matter further and determine the cause of the login issue.
To do that:
- Sign in to your QuickBooks Workforce account.
- Click Help, then Product Help.
- Select Contact Us.
- Enter a brief description of your concern and click Continue.
Once your team members have submitted their timesheets, you'll have the option to approve, unapprove, or reject them in QuickBooks Time.
Please keep the discussion going if you have additional concerns about your employee's access to QuickBooks Workforce. It's always our priority to address your queries. Take care and have a good one.
