Thanks for joining this thread, ArrowATG.

I want to make sure you're able to use the GPS function in QuickBooks Time.

It sounds like you're on the right track with the troubleshooting steps you've tried so far. In this case, I recommend reaching out to a member of the QuickBooks Time Support Team. Agents have specialized tools to take a more in depth look at what could be causing this problem with the location tracking. They would also be able to get the issue escalated if necessary.

Here's how to get in touch with the team:

1. Sign in to QuickBooks Time and select Help.
2. Search existing Product Help articles.
3. If you can't find an answer to your question, select Contact Us.
4. Enter your concern, then select Continue.

5. Choose a way to connect with us, either through chat or request a phone call.

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Time support

Please don't hesitate to drop a comment below if you have any other questions. I'll be here to help in any way that I can.