I totally agree! I only downloaded the simple portion of Quickbooks to file my contractors 1099s from last year and not anywhere is there a place to enter the actual totals for each contractor yet it says they're ready to be filed, I can only find a pay them option which I tried to ask if it's just a full total from last year if I can enter it under payments with a check and the software would use the number as the total for the 1099s and all I got when I "talked to a live representative" was a bunch of run around and transferring to someone else because what I needed help with was "beyond their scope of support" and I finally lost it after 2 days and multiple chats/transfers and being late filing now and I'm just going to file through the IRS website and cancel my subscription. My husband signed up for the small business quickbooks as well with no luck trying to file through that either. The old version we had wasn't supported anymore so we had to "upgrade" but there's nothing upgraded about this at all! Think it's time to get a refund!