Thanks for joining in on this thread, @tradonoffice1. Let me share information about why a box is grayed out in QuickBooks Time (QB Time).
If you're unable to uncheck the box for Show all Customers & Jobs in QB Time, it's possible that you don't have access to do so. That said, I'd recommend reaching out to your administrator to confirm if you have permission to view customers and jobs.
However, if you're the admin, we can perform some basic troubleshooting steps to rule out the possibility of a browser issue. It eliminates the accumulated cache that causes challenges when using QB Time.
First, we can log in to a private window to access QB Time with a clean slate. Here are the keyboard shortcuts we can utilize:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
Then, we can go ahead and see if we're able to uncheck the Show Customers & Jobs box. If it works, let's go back to your regular browser to clear its cache. We can also use a different supported browser to check if it could be a temporary issue with QBO and your current browser.
Moreover, we can add and manage groups, crew, and managers in QB Time. It composes team members who work on the same project or for the same client, is located in the same area, or has similar job responsibilities. This way, it's easier to organize your team members and keep track of their time.
Keep in touch if you have additional questions about managing customers and jobs. The Community is always open to entertaining your concerns. Stay safe!
