Hi there, @patriciab,

I appreciate you giving out details of your concern about your QuickBooks Online (QBO) account. Let me share some insights on how to change the primary admin, and cancel your old account.

If the primary admin is unavailable to transfer the role, it's okay. You can send a request to our account protection team. They can change it for you.

Here's what to do:
 

1. Gather documents for your request.
2. Then sign in to your email.
3. Complete the form.
4. And lastly, look for our reply and possible next steps.
   
   

For detailed steps, please visit: Request to be the primary admin or contact.

I understand how you needed to cancel your old account subscription due to some circumstances. I'd be glad to guide you on how.

When canceling an account, it depends on where you signed up for your subscription. If you happen to purchase directly from Intuit, you can follow these steps:
 

1. Open a web browser on your computer.
2. Sign in to QBO as an admin user.
3. Go to the Gear icon, then select Account and settings.
4. Click the Billing & Subscription.
5. In the QuickBooks section, select Cancel subscription or Cancel online. 
6. Follow the onscreen steps.
   
   

For more information, please refer to: Cancel your QuickBooks Online subscription or trial

You can also visit our general help topics page to view other articles and guides.

Should you need further assistance with your QBO account, don't hesitate to leave a reply. I'm here to help anytime. Have a good one!