Hi, @glassboardco! I appreciate you for trying all of the steps suggested by my colleagues.
 

You can only Archive team members in QB Time. To do so, they should be inactive in QB Online before syncing.
 

I recommend contacting live QuickBooks Time Support for help troubleshooting if none of the measures offered by my colleagues are successful.

To Contact Support:

• Call +1 (888) 836-2720
• Live Chat: Sign in to your QuickBooks Time account and select Find answers get help icon.

This article contains different ways of contacting QB Time Support along with their steps: Contact QuickBooks Time support.

You can also read this article that has detailed steps on how to unarchive your team member: Add and manage team members in QuickBooks Time.
 

If you have further clarification on managing your QuickBooks Time team members, feel free to reach us again. Have a great day!