We truly appreciate your time and effort in following the troubleshooting steps provided by my colleague, GPS4. We understand the urgency of resolving this issue and its importance to you.
Since the issue persists despite completing all the troubleshooting steps, I recommend reaching out to our Live Support team. They have the necessary tools to securely review your account and identify why the schedule page scrolls to the top whenever you change an employee's schedule. They can also guide you on the next steps to resolve this issue.
Here's how you can connect with them:
- Click the (?) Help icon.
- Select Contact Us.
- Enter your concern and click Continue.
- Choose a way to connect with us:
- Start a Chat with our live expert.
- Get a Callback from our live expert.
To find out the best time to call, please visit this page to check our support hours: Get help with QuickBooks products and services.
You can refer to this helpful resource guide to track the total hours for each job or customer, including the team members who worked on them: Run a project report in QuickBooks Time.
Feel free to revisit this thread if you need further assistance. The Community team is always here to help.
