We're taking our customers' issues seriously, Tim Ogilvy. Let me make it up to you.

I've checked our records and haven't seen any open cases the same as yours. You may be experiencing some browser hiccups. Let's perform the basic troubleshooting to fix this. We'll start with logging into your account through a private browser. It's the best place to isolate web issues. These are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you can send welcome emails successfully using the private browsing session, go back to your regular browser and clear its cache to refresh the program. It's advisable to delete them periodically to avoid and fix issues like this. 

Also, you can use a different browser to narrow down the issue. 

Concerning our customer care support, we have specific support hours. Feel free to take note of it so you can get in touch with an agent immediately. 

If there's anything else that you need, feel free to let us know. We're around 24/7 to help you. Take care!