Here's my update as of 8.30.22. I've never been notified that a solution to my problem was proposed.  My card reader has never worked despite multiple phone calls to tech support and time wasted trying tech support recommended fixes.  I called today and went through all the usual steps.  I've now been on the phone 1 hour and 40 minutes and support has decided that they're going to send me a new card reader.  I don't know if I've ever wasted so much time on a $50 device.