Thank you jamespaul for the response.  

I was not aware it was an issue, nor did the tech I spoke with in Point of Sale inform me it was a known issue.  We just tried all the things I had already tried for 25 minutes and then she said I had to update my IOS which was already fairly recent. I don't think she knew it was a known issue either.  I guess I'm happy to know it's not just me.  I'm hopeful it will get fixed soon.  That was one of my main reasons for switching from quicken to QBO, to accept online payments and credit card payments...which I can still do with goPayment, just not with the reader.

Thanks again.