Hello @whollymoses,
We don't want you to experience this kind of issue and I'd like to redirect you to the best support available.
If you haven't performed the troubleshooting steps shared by my colleagues above, I suggest trying them. Those troubleshooting steps could help you resolve this issue.
But if you get the same result, I recommend contacting our QuickBooks Customer Care. One of them can securely verify your account and help you investigate this issue further.
Here's how to reach them:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- In the Have a Question window, click Contact us at the bottom portion of the screen.
- Click Search for something else.
- Type in a keyword about your concern.
- Hit Search.
- Click on Start a Message.
Don't hesitate to leave a comment below if there's something else that you need. I'm always here to help.
