Hello, okshakes.

I hope your week is off to a great start. I'd be happy to assist you with the Ship To section for this specific customer.

As an initial troubleshooting step, you may want to try clearing the cache within your internet browser. Sometimes the cache can become bogged down with unnecessary data, potentially causing viewing errors in QuickBooks. This article walks you through the steps of clearing the cache depending on which browser you're using: https://community.intuit.com/articles/1145697-how-do-i-clear-temporary-internet-files-and-cache.

If this problem persists, I recommend calling in to speak with a member of the QBO Support Team. Agents have the necessary tools, like screen sharing, to take a look at your account and determine what's causing the check box to be automatically selected. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact.

This should get everything back on track. Feel free to contact me if you have any other questions.