Yeah? And what do you do when there is no option to click "processing tools"?  All it does when I log in is show me my account details.  The only option I have is to edit my bank account information.  No "processing tools" button.  No answers online. No options.  Nothing but long wait times on hold.  I got an email from Risk Operations explaining the exact same thing you just said.  Doesn't work.  I tried chatting with a representative online, and got instantly directed to a different phone number to call.  I've been on hold for 30 minutes and counting as of this message.

Quickbooks is great for keeping track of your accounting, but after this debacle I would never reccommend using Quickbooks to recieve any payments.  Nothing but headaches and chasing your tail.  Once I get this sorted, I'll never use the "pay by credit card" option again.  It's not worth the hassle.  Especially due to the lack of customer support, whether it be online or by phone.  Quickbooks won't be recieving any more processing fees from me.