I’ll outline the factors why your payments are returned, @Ruffinexpress.
Returned payments in QuickBooks occur when your bank has insufficient funds, an invalid account number, a closed account, the transaction is flagged for an incorrect bank account, or QuickBooks notices suspicious activity.
If this is a returned ACH payment, QuickBooks will send them an email with a reference code that describes the rejection reason.
For tips on what to do for the specific rejection code, refer to this resource: Fix rejected ACH payments.
If you haven’t received an email regarding the rejection, I recommend contacting our Live Payments Team to take a deeper look into this.
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