Thank you for providing that additional clarification. The fact that you have a credit in your bank account is a key piece of information, Crecere.

The possible reason for this is that the Accounts Receivable (AR) balance doesn't show as outstanding for June; there are payments or credits linked to the invoices or other unapplied transactions affecting the customer's balance.

 

To verify this, check the invoice from June to see if a payment applies:

1. Click on the Customers menu.
2. Select Customer Center.
3. Find the customer who wrote the bounced check.
4. In the Transactions tab, look for the invoice from June.
5. Double-click the invoice to open it.
6. Once the invoice is open, look at the top left. If it says Paid, there is a payment linked to it.
7. To see the payment, click the Linked Transactions button at the top or on the Payment History tab.
   
   

If there are no payments linked directly to that invoice, you should then check for other unapplied credits.

1. In the Customer Center, with the customer selected, look at the Transactions list.
2. Go to the Payments or Credits section and check if there are any  Unapplied or outstanding amounts. These can also affect the customer's AR balance.

Make a necessary changes after checking.

The Community is always here if you need anything else.