Hi there, Robert.

I appreciate your patience and the detailed information you've provided regarding your PayPal transactions. The primary reason you're unable to match the transactions is likely due to discrepancies in net donation amounts, transaction dates, or duplicate entries from manual payments and deposits between your PayPal transactions and QuickBooks Online records.

We're unable to match bank transactions or find match suggestions if: 

• The amount varies due to fees or discounts.
• Multiple payments that group together need to be matched. 
• The transactions occurred over 90 calendar days before or 20 calendar days after the recorded date.
• The record has already been reconciled. In this case, it should be excluded as matching is not possible. 

Kindly review the five transactions in question to verify if they may be duplicates. If duplicates are identified, you can exclude them and ensure that only the PayPal transactions matching your records in QuickBooks Online (QBO) are retained.

Here's how to exclude them:

1. In the left navigation bar, select Accounting.
2. Click the drop-down menu and select Bank transactions.
3. Navigate to the Pending tab.
4. Check the box or boxes for the transactions you wish to exclude.
5. And then select Exclude.   
   
          

The Find other matches option you mentioned can be accessed by clicking on Match under the Pending or For Review transactions. Once you're there, you can filter by Date and Record type to find a match.

If you have additional concerns, don't hesitate to reach out again.