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Replying to:
ShyMae
QuickBooks Team

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I understand how challenging it can be to adjust to changes, especially when you were previously comfortable with how things worked, Robert. 

 

When PayPal transactions are synced with QuickBooks, the way the data appears depends on the type of integration and how fees are processed.

 

If the transaction that comes in shows the gross amount, which is the full donation amount before PayPal fees, you can use Find Other Matches to locate and match it directly to the pledge.



 

If the transaction that comes in shows the net amount, where PayPal deducts fees, we can utilize the Receive Payment feature.

 

Follow these steps:

 

  1. Hover over to +Create, then select Receive Payment.
  2. Pick your preferred customer and tick the pledge to receive.
  3. In the Deposit To section, select the Undeposited Funds.
  4. Once done, hit Save.

 

Now, let's create a bank deposit that reflects the net PayPal transaction.

 

  1. Hover over to +Create, then select Bank Deposit.
  2. Tick the transaction we received earlier.
  3. In the Add funds to the deposit area, choose your preferred customer and select Accounts Receivable in the Account column.
  4. Enter the fees as a negative amount, then click Save and Close.
     


After completing these steps, let's match the donation to the bank deposit. Here's a sample screenshot for visual reference.
 

 

If you have further clarifications, let us know below. We're still here to help.

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