Part 2 of 2

Now, let’s sit back and watch Quickbooks tap dance around this, and find every excuse and distraction to deny accountability. 

Let’s see if they follow up and “grant” me free help on my account in perpetuity. 

Let’s see if they reverse the “instant fee” I received when they changed the account in the back office checking the box for instant payment with ridiculous fees

Lets see if they actually fix the system and restore functionality to the preview invoice so you can update the invoice prior to sending it on the same page as you are reviewing it to customize the message in the invoice itself. Not this BS of the GEAR ICON with multiple steps to individually update each invoice. This critical functionality was critical to dealing with multiple clients across multiple projects. 

Let’s see if they make the Mobile APP FUNCTIONAL and not some joke of a 1/2 functioning placeholder so they can check a box and say they are giving “us” a robust APP we can rely on to do instant invoices and get paid. I tried it and it failed miserably and I almost lost the client. 

Let’s see if the management does anything instead of pathetically hiding behind developers, “back office” people,

or representatives that they punitively control by giving them less and less help options for customers essentially turning them into salesman to up-sell services they actually don’t support.