This is not the problem I have.

My understanding was that the Recurring Payment function was supposed to 

1. Create an invoice

2. Create a payment

3. Charge the customer

4. Maintain the invoices in the deposit information so that I could reconcile it with the bank deposit.

What I am seeing is that some customers are getting invoices created, some are getting invoices and payments created and some are getting nothing. All appear to be getting charged. 

When I look at the deposit (Sales --> Deposits) it doesnt show invoice information but rather shows "Processed Outside of QuickBooks Online" - so I have no way of knowing who is even charged. I understand I can look at Merchant Services but it has the cardholder name, not the Customer Name and since there is no other matching opportunities as Merchant Services doesn't have an Invoice Number or other identifier. 

I think this is a major glitch in the recurring payments process. August 1 was the first time this happened, prior to that this function worked. I thought a ticket was opened but I don't know if this is just an issue I am experiencing or if others are as well.

Matt