After waiting until the time stated on their recording It continues to state that the office is closed. Then searching online reveals that it is an hour later. I have wasted too much time waiting already. East coast is not important to the QB people. Your phone recordings and Virtual assistants are useless also. Answer the phone with real people and get to work. That is what I am paying for! And NO this is not an inconvenience. This is an intentional action on the part of Quickbooks.