QuickBooks will release the payment on hold within 2 business days after you have submitted the additional requirements, precision25.
If you have not yet submitted the additional requirements, please check your email and follow the steps. You can also check the Resolution Center to answer all the questions and provide the documents needed.
For more information about funds on hold, feel free to check out this article: Learn about funds on hold.
If you have done all that and it's still on hold, I recommend contacting our Payments Live Support team. They can review your account and provide detailed information regarding your payments.
Here's how to reach them:
- In the upper right corner, select the Help icon.
- Go to the Search tab and enter your concern.
- Click Contact Us, then choose a way to connect with us.
Also, please take note of their support hours for convenience when connecting with the right expert.
Additionally, you can view and download your processing statements in the Merchant Service Center to easily access and manage your financial information.
We're committed to providing a smoother payment processing experience. If you require additional support in managing your payments, please know I'm always available to assist you.
