Hello, @ametz1201.
To ensure the refund is recorded accurately, it's best to process the Refund Receipt on its own. Running two transactions at the same time will lead to an outstanding balance. Let me help you handle the two entries that you've created.
Since you've already recorded both transactions in QBO for the refund, I recommend deleting the check and using only the Refund Receipt feature. This will help keep your records clean and accurate.
To delete the check, here's how:
- Go to Expenses menu, then select Expenses tab.
- In the Expense Transactions list, locate the check to delete.
- From the Action column, select Delete from the View/Edit ▼ dropdown.
- When prompted, select Yes to confirm you want to delete the check.
Moving forward, you can link the payment to the open invoice to prevent issuing another refund to your customer. However, if this situation arises again, you'll need to record it using a Refund Receipt.
Our QuickBooks Live Expert Assisted team is also available in case you need further help with any QBO transactions and refund entries.
Additionally, to provide customers with a summary of their invoices, payments, credits, and balances, you can create and send customer statements in QuickBooks Online.
I’m also here to assist you with any other concerns you may have about managing your QuickBooks. Just click the Reply button, and we’ll get back to you as soon as possible.
