Hello, 

I refunded a customer for an item on their insurance claim that we were paid for from the insurance company that they were going to do at a later date.  So, I googled how to do that, now it is showing that there is a balance due for the same amount.  So, what I did was record customer refund in refund receipt.  Then I wrote a check to refund the customer.  So, it shows a refund credit for that amount and a check debit amount for the same amount.  So, I am not understanding why there is a balance due of that amount now.  I don't do this often at all but looks like I am going to have to do it again shortly, so I want to fix that one I mentioned above and do it correctly the next time around.  TIA