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This is not the experience that we want you to encounter, and I want to ensure you can successfully contact our live support team, Redwood.
Kindly refer to these steps and snapshot to proceed:
- Go to the Help icon and then the Search tab.
- Type "Contact Us" keyword in the designated field. Then, press the Enter button on your keyboard.
- Click the Contact Us button once it appears on your screen.
- Choose how you'd like to connect with our live experts and follow its dedicated on-screen processes.
Contacting our live team ensures that your inability to match your PayPal data to your invoices gets reviewed thoroughly. You can also check this article, which provides further insights about PayPal data management in QuickBooks: Use the Connect to PayPal app with QuickBooks Online.
You may also explore this link to gather details on the distinctions among the PayPal sync, bank feeds, and Connect PayPal app: Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds.
If you have more questions about managing your PayPal transactions in QuickBooks, feel free to post again here in the Community forum.