@southt   QB "holds" money without any communication, so that they can collect interest off of it.  They will hold it for a few days, up to Months on end, all while giving you the runaround.  

You can use the Search bar at the top of the page and find hundreds of others that have had this same thing happen, with no email or communication from QB.  

Best thing you can do is keep harassing them, because it IS your money, not theirs, as well as file complaints EVERYWHERE!!  BBB, FTC, your states Attorney General... Everywhere.  

QB has kept, and will keep doing this until enough complaints are filed for others to see just how shady and horrible this company is. Otherwise, they will just keep doing it. 

Good luck.