▌▌▌▌▌▌▌▌▌▌▌▌▌▌▌▌    Thom Gray Rome                    2019_03-Mar.18th

Good morning. I've been sending money to Intuit for more than a decade for each of several Intuit products, perhaps 15 years, and I am very glad indeed to see the vast improvement from the 40 (forty) minutes on hold to today's remarkably prompt, well-informed, and   --  wait for it   --  dedicated to success and extremely pleasant folk in the Philippines,  each one with whom I have spoken earns, deserves, and ought to gain, a fifty percent increase in salary-or-wages.

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It's a smart move by Intuit. 

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But this morning I have   --  I am not making this up  --  a need to goAgain (go through the exercise of opening a company file ["Open a company file", the one event which is the universal start for every one of millions of us, we who send money to Intuit, the one event which after fifteen years would have gotten successful Intuit-TESTING], having met "ERROR 48".

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I'm running Win-10 Pro on a box with the Fortza del Destino, and I have been writing (and teachng) software for 53 (yes, fifty-three) years.

Why in the name of a forgiving god would Intuit not
(a) list every error code with commentary, every single error code, and
(b) give their Coldwater All to make "ERROR 48" go away?

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regards,
Thom Gray Rome   2019_03-Mar.18th

[email address removed]

[phone number removed]

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