Good morning, @Race-MX.
We appreciate you coming back and giving us more information about this problem.
Since my colleague's responses above didn't work for you and your business, I recommend contacting our Customer Support Team for further assistance. They'll be able to use a screen share tool to review your account with you and to determine why this is happening in your account. Here's how:
- Go to the Help ? icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and tap Let's talk.
- Scroll down and choose to Get a callback.
Keep us updated on how the call goes. We want to make sure that you're able to get this resolved as soon as possible. Have a wonderful day!
