Dealing with duplicate invoices and reminders cluttering your inbox is particularly challenging, especially when you have several different bookkeeping clients, pennyd.
Let's work together to identify the cause of this issue so you can continue your work without disruption.
QuickBooks sends out reminders based on the configured settings within each company. In this case, you'll want to verify the vendor setup of your client's invoice reminders and ensure they aren't scheduled as recurring transactions or invoices. You can also let them check the audit log for user activities that might have modified the reminders.
However, if you've confirmed everything is configured correctly, I recommend contacting our live support team. They have the resources to investigate further and identify the root cause of the issue. I'll guide you on how you can reach out to them:
- Go to the Help menu in the upper right corner.
- Hit the Contact Us button.
- Click the Ask about something else tab.
- Key in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
- Call us - Call our support line directly.
Check out their support hours to determine their availability.
I'll be adding these articles that explain how to send statements summarizing customers' balances and automate the application of late fees to overdue invoices:
Your efforts in posting your inquiry in the Community forum are much appreciated. If you have any more questions about managing your client's invoices or other QuickBooks general queries, drop them in the comments below. We're here to help.
