When you reset your ID, it usually refers to changing your primary login credentials, @savAM. However, as an admin, you should not lose access to your account. Allow me to explain further.

The warning about losing access to your Intuit users and their associated roles means that if you proceed with the reset, any users you've granted access to your account may be removed or their roles may change. It is a precaution to ensure that only the primary account holder retains control. It's important to confirm your admin role after the reset.

Also, If you cannot log into your merchant account and are getting messages that you don’t have an account, it may mean a couple of things.

• You might be using the wrong login credentials (username or password), or your merchant account may not have been set up properly.
• Double-check that you're using the correct site for your merchant account, and verify your details.

After verifying, if you still have trouble logging in, I recommend contacting our merchant support directly. They can help you verify if your account is active, assist you in recovering your login information, and clarify how you can reset your ID without losing access to your users. Here's how to contact them:

1. Open QuickBooks Desktop.
2. Go to Help, then select QuickBooks Desktop/Contact Us.
3. Enter the question, keyword, or topic you need help with.
   
   

Moreover, by managing users and their permissions, your businesses can protect sensitive financial information. This ensures that only authorized personnel have access to your financial data, reducing the risk of data breaches or unauthorized transactions.

Managing your ID and addressing any login issues are essential for maintaining overall control, security, and efficiency in your financial operations with QuickBooks Desktop, @savAM. This ensures that you and your team have uninterrupted access to the necessary tools and information. Please click the reply button below for further assistance. Stay safe.