Thanks for following up with the Community, amontford.

If you're transferring your QuickBooks Payments account to another company file, you'll need to select Transfer, then Yes, transfer. In the event you're not transferring a payments account to another company file, then you would select Connect.

The message you encountered likely has something to do with the steps above if it appeared while connecting a payments account to your company file. You can refer to our Connect your QuickBooks Payments account article for more information on this process.

If you're unable to sign in to your Intuit Account, you can refer to the steps in our Recover your Intuit Account if you can’t sign in article.

In the event you're still unable to get connected, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and initiate an investigation ticket if necessary.

I'll be here to help if there's any additional questions. Have an awesome Monday!