Hi JeraldR

Actually, I spoke with 3 customer care officers - CCOs, 1 told me to connect with me and product engineer to resolve the issue. As of to date, I didn't receive any email. I spent 1 hr and 15 minutes with another CCO, explaining the same issue and it didn't solve. Thus, would you like to recommend any particular team or party, who can specifically resolve this issue.

Thank you and best regards,

Grace