My issue was taken to the Office of the President and my account was fixed within a week, so in this case "escalation" was everything, it just needed to be escalated to the right department.

They honored the price I paid in March. Since I had to pay the full price at the time of resubscription, this part worried me, but they reimbursed me the difference like they said they would. It takes a lot to get help from this company, but I am happy they finally followed through. Everyone should be taken care of like this, it shouldn't take "escalation" to get the help we deserve. Hopefully Intuit QB will start making some progress in customer service rather than going backwards in this area.