Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
abcdefg12345
Level 2

Reply to message

I contacted a law firm that previously successfully sued Intuit/QuickBooks/Turbo Tax in a class action. There are public records if you're wanting to do the same, but for their privacy, I will leave that for you. They were very interested in moving forward with these allegations/stories of funds on hold without cause, solution, or timelines ("sixty to ninety days plus" does not constitute a reasonable timeline of course, "PLUS"). However, after I contacted an array of federal and state consumer protection and banking agencies about this, along with BBB and California (IIRC, where Intuit is HQ'd) state's attorney general office, I got a call from Intuit's "president's office," and they stayed after hours to release the funds that night and I saw it in my account the next morning. I had to submit some basic documents like my DL, articles of incorporation, and proof of address occupancy (things I think* one of my employees already submitted 2 months ago, but regardless, such items shouldn't take "sixty to ninety days plus" to resolve, and especially not clearly request from you to resolve the issue).

They sure moved fast with me and sent my money back. I clearly told them multiple times that I am not the one to do this with. I gave them deadlines that they broke, and I clearly told them what I was doing if those deadlines were broke, but they must not have believed me. Also, after they sent my money back, I had several reps calling me back, who previously failed to do so despite giving concrete times that they would. I think Intuit's legal team reviewed all my calls and was cleaning up. 

I have no longer participated in providing information to that law firm. I do have plenty of saved calls across ~6 QB reps who answered the same questions with the same coached answers; mind boggling answers implying a potentially indefinite hold of funds can occur, for no concrete reason stated, with no solution offered, and no communication pathway to the team that controls releasing funds. Ironically, one of the lawyers I spoke to had this happen to his cousin, who reached out to him about it. This is a huge problem it seems! 

Need to get in touch?

Contact us