I followed the steps above, but they were not able to help me through the chat. Below is the the response I got, which lists another link to follow.
As much as I would like to assist you on this but our department only handles QuickBooks Desktop Pro/Premier and company file issues. Any issues relating to Payments will be handled by our dedicated team of experts dealing with this kind of concern. You can reach message their chat support team using this link: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsDtCorePcsPayments. For now, thank you for contacting Intuit QuickBooks. Again, this is Erwin from Desktop Premium Care. You have a great day ahead!
