Hi QB team,

We processed a payment via ACH a month ago, but we just received a notification from the vendor stating they didn’t receive it. I’ve double-checked the ACH details and routing number, and they’re correct. The bank statement in QuickBooks shows it as processed, but when I checked on Chase, the amount wasn’t deducted. All other ACH payments from QuickBooks went through fine, and we didn’t get any notification from QuickBooks that this one failed, which is unusual. Could you let me know what happened?